Frequently asked questions
Q: Where is Probiotic Solutions?
A: Probiotic Solutions has rebranded to Counter Culture Clean. We’ve updated our look, but don’t worry it’s the same probiotics, just a radical new look! As we transition, the range will be reduced to All Purpose (formally known as Anytime, Anywhere), Air & Fabric Freshener (formally known as Room Refresh), Hand Wash (formally known as Healthy Hands) & Body Wash (formally known as Well Washed). Stay tuned as we’ll be working on bringing back the full range in our new look eventually!
Q: What makes Probiotic Solutions cleaning products different to other products?
A: Probiotic Solutions do not use traditional chemical cleaning agents. Our products work due to the strategic grouping of bacteria which, when inhabiting the same space, create bio-chemicals, enzymes and bacteriocins that clean and detox surfaces the way nature has been doing for millennia.
Q: My floor seems to have a slight film on it after using Mop Me
A: Our products are highly concentrated to ensure you get the best value for money and the environment. However, this means a small amount goes a really long way. If you find the floor is a bit “smeary” after cleaning with Mop Me, reduce the amount of product you put into your bucket – the great news is it will last even longer for you now!.
Q: What are the ingredients in Probiotic Solutions cleaning products?
A: Our products are based on a combination of probiotic bacteria (and their essential by-products) including:
• Bacillus subtilis
• Lactobacillus acidophilus
• Lactobacillus casei
• Lactobacillus delbrueckii subsp. bulgaricus (Synonym: Lactobacillus bulgaricus)
• Lactobacillus fermentum
• Lactobacillus plantarum
• Lactococcus lactis subsp. Lactis (Synonym: Streptococcus lactis)*
• Saccharomyces cerevisiae
We feed the bacteria sugars, rice bran and fruit juice to help them grow, add some essential oils (and a few other “secret” ingredients – don’t worry, they’re all edible …. but we can’t give away all our secrets) to create our super cleaning products.
Our products do not contain potentially harmful petroleum distillates, glycol ethers, terpenes, chlorines, ammoniates, aldehydes, silicones, phenolics, synthetics, builders and reagents, caustics or metasilicates.
Q: Is it safe to use Probiotic Solutions cleaning products on all surfaces.
A: Yes. We are yet to find a surface that doesn’t enjoy a little bit of probiotic love. We recommend against using on unsealed wood or stone surfaces, however, try it out on leather, glass, porcelain, carpet, vinyl, plastic, tiles, shower curtains, stainless steel – the list is endless.
Q: Because your product does not use chemicals to cut through grease, do I need to use more?
A: No. Unlike traditional cleaners, you are buying the concentrate – the product goes directly from the fermentation mixing tank into your container – it is not pre-diluted. As a result, just a small amount really goes a long way.
We could mix it up for you, but then all we’re doing is shipping water around Australia, increasing the cost to you and the environment.
Q: Are Probiotic Solutions products suitable for septic and grey water systems?
A: Yes. Not only are they SUITABLE for septic and grey water systems, they’re RECOMMENDED! The bacteria found in our cleaning range are also used in our CLEAR product which is used to decontaminate water bodies.
Q: Are Probiotic Solutions products safe to use around children and animals?
A: Yes. Our products are non-toxic, non-carcinogenic and non-allergenic. They are entirely safe and contain no harmful chemicals. We DO NOT
recommend drinking our products, however aside from the fairly unusual taste, there are no negative effects from consuming, sniffing or spilling our products.
Q: Are Probiotic Solutions products environmentally friendly?
A: Yes. They are made from naturally occurring, non-genetically modified bacteria and wherever possible organic food sources are used. They are entirely biodegradable and safe to use, store and dispose of. All our products are safe for septic and grey water systems.
Our products are sold as a concentrate to cut down packaging and reduce our carbon footprint through the unnecessary shipping of water.
Q: How do I know Probiotic Solutions products work?
A: We test our products to the highest standards. We have microbial tests to show they are effective against a number of pathogens including E-Coli, salmonella and Lysteria (see certificate). Also, our products(registered under the name ProKlean in the US) have been listed on the US Federal Government’s “Bio-Preferred” listing.
Q: What is the pH level of Probiotic Solutions cleaning products?
A: It is approximately pH 3.5, though when diluted it is neutral.
Q: Do Probiotic Solutions products contain harmful odours?
A: No, our products are infused with essential oils to give your surfaces and rooms a fresh, clean smell. Our products do not off-gas any VOCs which have been associated with eye irritation, nausea, vomiting, headaches and/or impaired memory and other health complications. Our products are free from toxic fumes.
Q: Are Probiotic Solutions product suitable for people with sensitive skin?
A: As our products contain no harsh chemicals and are created 100% naturally, our products are unlikely to cause skin irritations. However, it is best to speak to a doctor before using any new cleaning product.
Q: Will using Probiotic Solutions cleaners save me time?
A: Well, cleaning is cleaning and no matter how good your product is – the time taken to mop the floor has as much to do with the size of the floor as the potency of the product. However, customers have noted that the period between cleans has been extended as the bacteria continue working long after you have packed up.